Customer Support • Returns
Returns & Exchanges
Easy returns. Simple exchanges. Gear support built for real carriers - backed by a 30-day money back guarantee, a lifetime buckle warranty, and a 1-year strap warranty.
30-DAY
Money back
LIFETIME
Buckle Warranty
1-YEAR
Strap Warranty
Trusted by
How Returns Work
A frictionless three-step process. No phone trees, no runaround. Submit, ship, and we'll handle the rest from our U.S. support team.
Fill out a quick request form with your order number and reason for return. Takes less than two minutes.
Our support team reviews your request within one business day and sends shipping instructions to your email.
Once received and inspected, refunds are processed within 3-5 business days. Exchanges ship the same week.
ELIGIBILITY
What's Eligible For Return
We keep the rules simple. Here's exactly what qualifies and what doesn't.
Eligible Returns
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Unused items in original condition
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Original packaging and tags intact
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Proof of purchase (order number or receipt)
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Submitted within the 30-day return window
Not Eligible
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Final sale or clearance items
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Items damaged by misuse or modification
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Custom-modified or altered products
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Improperly cut or trimmed straps
Need A Different Fit?
Sizing on tactical gear matters. If your belt isn't dialed in, we'll get you the right fit. Submit an exchange request and our team will guide you through swapping your order - no hassle, no restocking fees on standard sizes.
Fastest option: return the current item and place a replacement order. New gear ships immediately while your refund processes.
Backed For The Long Haul
Three layers of coverage. One promise gear that performs as long as you carry it.
Lifetime Coverage
Lifetime Buckle Warranty
Every 2nd Amen teeth lever buckle is built to outlast the belt. If it fails under normal carry, we replace it - for life.
12 Months
1-Year Strap Warranty
Our reinforced straps are guaranteed against manufacturing defects for one full year from date of purchase.
Defect Claims
Defect Claims Process
Submit photos of the issue and your order number. Verified defects are repaired or replaced at no cost.
Everything You Need To Know Before You Buy
Still have questions? Here are the answers to the most common things people ask before switching to a purpose-built EDC belt.
We ship most orders within 24-48 hours. Orders placed after 11am ship the next business day. During promotions or holidays, slight delays may occur - but we'll always keep you updated.
We offer standard, expedited, and overnight shipping options at checkout. Once your order ships, you'll receive tracking details so you can follow it every step of the way.
If there's any issue with delivery, we'll work with you to resolve it quickly. Please double-check your shipping address - incorrect details may result in additional fees.
Yes - we offer bulk pricing for larger orders. Reach out to us directly and we'll get you set up with the best available pricing.
Yes. All teeth lever buckles are backed by a lifetime warranty, and straps include a 1-year warranty against manufacturing defects.
Still Need A Hand?
Our U.S. based support team handles every ticket personally - no bots, no scripts. Drop a line and we'll get you carrying again.
Email Support
support@2ndamenedc.com
Hours
Mon-Fri | 9AM-5PM EST
Submit
Return Request Form