Refund policy
Return & Exchange Policy
We want you to be fully satisfied with every item purchased from us.
If you are not satisfied with an item, you may return it within 30 days of receipt for a full refund of the product price using your original payment method.
This does NOT include any customization charges or sale items.
All items returned or exchanged must be unused and in the same condition as when received.
Restocking Fee & Non-Refundable Charges
All approved returns are subject to a 20% restocking fee, which will be deducted from your refund. Please note that original shipping charges are non-refundable in all cases.
Refunds will only be issued to customers whose account has not applied a loyalty or promotional discount (including our post-purchase Thank You discount) tied to the original order. If a promotional code issued as a result of a prior purchase has been redeemed, that prior order becomes ineligible for a refund. Any such promotional discount used will be deducted from the refund amount in addition to the restocking fee.
We reserve the right to deny refund requests that appear to exploit our promotional program.
Defective or Damaged in Transit:
For all defective products please contact us via our contact form.
For items that were damaged in transit you are responsible for filing a claim with the carrier.
Exchanges
Exchanges can be made for equal value products. If you are exchanging for a new item that is higher priced than the original item being exchanged, you will be charged for the difference in the price. We'll refund you the difference if the new item costs less.
Belt Straps
All of our belt straps are cut to fit and may not be exchanged or returned if cut.
Shipping Costs
If requesting a refund, we ask that you pay the cost of shipping the item back to us.
If you are asking for an exchange of an item, we will split the cost of shipping. Just pay to ship it back and we will cover the cost of shipping the new item back to you.
Gifts
We are happy to exchange items or issue a merchandise credit for gifts that are returned to us within the 30 day time limit. We use the estimated delivery date for calculating the 30 day return period with gifts.
What to Do
- Please complete the contact form here: Contact Us
- Please wait for a response on next steps (typically 1-2 business days)
Ship to Address:
2ND AMEN EDC
Attention: Returns Department
3070 North Main Street,
Kennesaw, GA 30144
NOTE: Please ship your items using a traceable / secure method of delivery. We are unable to assume responsibility for items that do not reach us.
Confirmation of Receipt and Processing Times
We will notify you by email of the status of your refund / exchange after we have received and inspected the item(s). If we approve your refund / exchange we will quickly initiate any refund or the shipment of your exchanged item(s).
Depending on the policies of your credit card company, please plan on up to 7 days (for refunds) and 10 days for receipt of your new item(s) shopped as an exchange.
Purchased From Authorized 2ND AMEN Retailer:
Return for refund, Exchanges & Shipping Costs are all to be done directly with the retailer you purchased from.
Defective products can be processed directly with 2ND AMEN. Just contact us here: Contact Us
Questions?
Please contact us if you have any questions about our Return & Exchange Policy.
You can contact us here: Contact Us.